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Privacy

Last Updated Aug 28, 2025

MxMeo (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, including requesting personalized videos from your favorite stars.

1. Information We Collect

When you use MxMeo, we may collect the following types of information:

a. Personal Information

  • Name, email address, phone number, billing details.

  • Information you provide in video requests (e.g., names, occasions, personal messages).

b. Technical Information

  • IP address, device type, browser, operating system.

  • Usage data such as pages visited, time spent, and actions taken on our platform.

c. Payment Information

  • Processed securely through third-party payment providers (e.g., Stripe, Razorpay).

  • MxMeo does not store your full credit/debit card details.

2. How We Use Your Information

We use the information we collect to:

  • Provide and deliver your requested personalized videos.

  • Communicate with you regarding orders, updates, and support.

  • Improve and personalize our services.

  • Process payments and prevent fraud.

  • Comply with legal and regulatory obligations.

3. Sharing of Information

We may share your information only in the following cases:

  • With Stars: To enable them to create your personalized video.

  • With Service Providers: Payment processors, hosting providers, analytics tools, and customer support platforms.

  • For Legal Reasons: If required by law, regulation, or legal process.

  • Business Transfers: In the event of a merger, acquisition, or sale of company assets.

We do not sell or rent your personal data to third parties.

4. Your Content in Videos

  • Information you include in your video request (such as names, occasions, or greetings) may appear in the video and be visible if you share it publicly.

  • By submitting a request, you consent to this use.

  • You may request removal of specific information by contacting us.

5. Data Retention

  • We retain your personal data only for as long as necessary to fulfill your request, comply with legal obligations, and resolve disputes.

  • Videos may be stored for platform use (e.g., promotions, with your consent) unless you opt out at the time of request.

6. Security

  • We use industry-standard security measures (encryption, firewalls, secure servers) to protect your data.

  • However, no system is 100% secure, and we cannot guarantee absolute protection.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data.

  • Withdraw consent for certain processing.

  • Request a copy of your data.

  • Opt out of promotional communications.

To exercise these rights, please contact us at demo@demo.com

8. Children’s Privacy

  • Our services are not directed at children under 13 (or the minimum legal age in your country).

  • If we discover we have collected data from a child without parental consent, we will delete it immediately.

9. Cookies and Tracking

  • We use cookies and similar technologies to enhance user experience, analyze traffic, and personalize content.

  • You may manage cookie preferences in your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: demo@demo.com